Service and Support Agreements

Complex facilities and production environments often have similarly complex support needs. That is why we offer various service and support agreements, so that you can be sure that you get the help and guidance you need – when you need it.

We want to deliver a continuously high level of service for all our customers. Our support model means that we give you fast and efficient solutions to your challenges throughout the product’s lifetime. Various service and support agreements can be adapted so that you get a support solution that suits you and your company. 

Do you need a service and support agreement? See our various agreements below, and contact us.

A support agreement guarantees that we always have technicians who have received training in your standard products from Novotek. Service and support is available by phone or remote connection.

A SupportPlus agreement guarantees that Novotek always delivers the latest patches and upgrades. 

A service agreement guarantees that we always have technicians who have received training in your standard products from Novotek. The technicians will be available for maintenance, service and support. The agreement can be adapted to the customer’s needs with optional support times, guaranteed response time, on-site help and backup.